Support
Support
Every application published by Velebit Health is supported by our own team. Email us and a person will read it and reply.
Contact support
We reply to every message. Expect a response within two business days; most are answered sooner. Support is provided in English.
What we can help with
Product and technical help
Something is not working, or you are not sure how a feature is meant to work. Send us the details below and we will walk through it with you.
Accounts and billing
Questions about a subscription, a charge, a refund, or closing an account. Email us from the address on the account where possible.
Privacy and your data
Requests to access, correct, export, or delete your personal information. See our privacy policy for what we hold and why.
Everything else
Business enquiries, press, security reports, or legal notices. The same address reaches us, and we will route it internally.
Helping us help you faster
If you are reporting a problem, including a few details in the first email usually saves a round trip:
- The name of the product or application you are using
- The device and operating system version, if it is a mobile app
- What you expected to happen, and what happened instead
- A screenshot, if the problem is something you can see
Medical disclaimer
Our support team can help with software. We cannot give medical advice, and nothing we provide is a substitute for care from a qualified clinician. For questions about your medication or treatment, speak to your prescriber. If you are in crisis or need urgent help, contact your local emergency services.